Blog

Keep up-to-date with all the latest happenings in Employee Insight, Customer Insight, and Market Research from our experts.

5 Common Mistakes That Lead to Churn and How to Avoid Them

Customer retention/churn is a vital aspect of business success. However, many organizations unknowingly make common churn mistakes that lead to...

2023-07-17

How to Implement the NPS Question in Your Customer Feedback Strategy

Understanding customers’ satisfaction levels is essential as businesses strive for growth and success. One widely used metric for measuring customer...

2023-07-10

Best Practices for Using the NPS Question in Your Surveys

The Net Promoter Score (NPS) is a widely used metric that measures customer loyalty by asking them how likely they...

2023-07-03

The Advantages and Disadvantages of 360 Feedback Surveys

Today organisations need practical tools to evaluate employee performance, gather insights, and improve overall operations. One such tool is the...

2023-06-26

How to Use 360 Feedback Surveys for Leadership Development

In today’s competitive business landscape, organisations must continually invest in leadership development to remain ahead of the curve. One influential...

2023-06-19

Best Practices for Implementing a 360 Feedback Survey in Your Organisation

In today’s rapidly evolving business environment, organisations must continually adapt to stay ahead of the competition. One proven method to...

2023-06-05

The Future of Feedback Solutions: Trends to Watch

As technology evolves, so do the methods for gathering valuable insights from customers and employees. In today’s fast-paced business environment,...

2023-05-29

How to Evaluate the ROI of Your Feedback Solution

Understanding how well your organisation performs regarding employee and customer satisfaction is crucial in today’s changing environment. A feedback solution...

2023-05-22

The Role of Data Security in Feedback Solutions

Companies continuously seek ways to improve their products, services, and employee experiences in today’s fast-paced business environment. One critical tool...