Find the Right Plan for Your Organisation
Editions
Questback comes in two different editions, each with a unique experience tailored to your use case.
Plans
Starter
Get started with surveys.
3 users included
10 hours InsightLab
Free Trial
10 hours InsightLab
Business
Improve your organisation, products and service.
5 users included
20 hours InsightLab
Pricing request
20 hours InsightLab
Enterprise
Enterprise grade Experience management.
8 users included
40 hours InsightLab
Pricing request
40 hours InsightLab
Compare Plans
- Included
- Available as add-on
| Always with Questback | Starter | Business | Enterprise |
|---|---|---|---|
| Create unlimited surveys | |||
| Collect unlimited answers | |||
| Distribute via e-mail, link, tokens or QR code | |||
| Smart notifications | |||
| Follow-up and case handling | |||
| Trusted email deliverability | |||
| 30 High quality templates | |||
| Resources, Tutorials and Manuals | |||
| Webinars and online training | |||
| Online Onboarding | |||
| Phone and email support | |||
| Personal Customer Success Manager | |||
| InsightLab - Professional Services (Included if explicitly stated in agreement.) | 10h | 20h | 40h |
| CX Edition | Starter | Business | Enterprise |
|---|---|---|---|
| 3 Additional CX multi-language templates | |||
| Opt-out manager | |||
| Quota settings on quest and questions | |||
| Batch reporting | |||
| Website pop-up | |||
| Report tabs | |||
| Scheduled Exports | |||
| Quest quarantine & Quest delay | |||
| Advanced opt-out manager | |||
| Panels for market research |
| EX Edition | Starter | Business | Enterprise |
|---|---|---|---|
| 3 Additional EX multi-language templates | |||
| Advanced hidden identity | |||
| Batch reporting | |||
| Report tabs | |||
| Scheduled Exports | |||
| ESG |
| Plan features | Starter | Business | Enterprise |
|---|---|---|---|
| Multi-language survey | |||
| Folder management | |||
| Smart integration with dynamic links | |||
| Custom tokens | |||
| Distribute with SMS (Included if explicitly stated in agreement.) | |||
| Multi-quest comparison | |||
| Multi-factor authentication (MFA) | |||
| Single Sign-On (SSO) | |||
| API access | |||
| Approval process module | |||
| Password protect your Quest | |||
| Questback IQ | |||
| SPF + DKIM |
Starting April 2023, all license plans launched prior to 2023 are converted into clearer purpose-built editions of EX and/or CX. These will range from Starter, Business and Enterprise. For more information, please contact your Customer Success Manager.
